A Machine Only Makes Money When It Runs
When a machine stops, you lose output, miss deadlines and risk customers. Capital CNC's after-sales engineering team keeps your fiber lasers, bending machines, laser welders, welding robots, welding machines and air systems at peak performance — so your production stays on schedule.
Official service for GWEIKE and KAIERDA equipment in Egypt — engineers trained on your machines, genuine parts and direct access to manufacturer technical support.
The Capital Service Promise
- Response within 4 working hours
- On-site within 24–72 hours
depending on location and plan
- Remote diagnostics first
to solve issues faster
- Genuine spare parts in stock
- Written service report
after every visit
- Coverage across Egypt and the GCC
Our Services
Installation & Commissioning
Site readiness check, positioning and leveling, electrical and air connection, calibration, production trials and formal handover.
Preventive Maintenance
Scheduled inspections, cleaning, lubrication, optics checks, alignment and accuracy verification — stopping failures before they stop you.
Emergency Repair
Rapid troubleshooting: remote diagnosis first, then an engineer on site when needed.
Laser Source & Cutting Head Service
Diagnosis and repair of cutting heads, optics, height sensors, chillers and laser source faults.
Bending Machine Service
Hydraulic service, synchronization and back gauge calibration, controller troubleshooting and tooling inspection.
Air System Service
Oil, filter and separator replacement, dryer maintenance, leak detection and pressure optimization.
Robot & Automation Service
KAIERDA robot calibration, torch and cable replacement, program backup and optimization.
Welding Machine Service
Diagnosis and repair of KAIERDA digital welding machines and robotic welding power sources.
Operator & Maintenance Training
On-site or at our facility: safe operation, programming, parameters and daily maintenance routines.
Upgrades & Retrofits
Controller upgrades, new cutting heads and automation add-ons that give existing machines new performance.
Machine Relocation
Safe dismantling, transport, reinstallation and recalibration.
Remote Support
Remote diagnostics and guidance to resolve many issues without waiting for a visit.
Maintenance Plans
Essential
For single machines with light use.
- 2 preventive visits per year
- Remote support during working hours
- On-site response within 72 hours
- Service report after every visit
Professional
For factories where uptime matters.
- 4 preventive visits per year
- Priority remote support
- On-site response within 48 hours
- Discount on spare parts
- Accuracy & performance report
- Annual operator refresher training
Premium
For critical production lines and multi-machine factories.
- 6 preventive visits per year
- Priority remote support — extended hours
- On-site response within 24 hours
- Breakdown labor included
- Discount on spare parts
- Consumables kit included
- Accuracy & performance report
- Twice-yearly operator training
Plans can be tailored for production lines and multi-site operations.
How to Request Service
-
01
Submit your request
Online form, WhatsApp or phone.
-
02
Remote diagnosis
An engineer contacts you to understand the issue.
-
03
Scheduling
Parts prepared, engineer dispatched.
-
04
Repair & testing
Machine restored and tested in production.
-
05
Service report
Findings and recommendations in writing.
Request Service
Tell us about your machine — a service engineer will contact you.
Service Coverage
- Egypt
Cairo · Giza · 10th of Ramadan · 6th of October · Sadat City · Alexandria · Suez Canal Zone · Upper Egypt
- GCC
UAE · Kuwait · Qatar · Bahrain · Oman
Frequently Asked Questions
Do you service machines not purchased from Capital CNC?
Yes. We service most fiber laser, press brake and compressor brands after an initial inspection.
How fast can an engineer reach my factory?
It depends on your location and plan — from 24 hours for Premium customers in main industrial cities.
What happens after the warranty ends?
Continue with a maintenance plan or request service on demand. Spare parts and technical support remain available for the life of your machine.