Buying
How do I get a quotation?
Complete the Request a Quote form or message us on WhatsApp with your parts, materials and required output. An engineer will reply within 48 hours.
Why don't you show machine prices online?
Because the right price depends on the right configuration. Laser power, working area, automation and options change the investment significantly. Instead of a misleading price, you receive an accurate, engineered quotation. Spare parts and consumables, on the other hand, can be ordered online from our shop.
Can I see a demonstration?
Yes — at our showroom or by live video using your material.
What are the payment terms?
Payment terms, installments and financing options are detailed in every quotation.
What is the delivery time?
Lead times depend on the model and configuration — in-stock and made-to-order delivery times are confirmed in writing in your quotation.
Are you the official agent for GWEIKE and KAIERDA?
Yes. Capital CNC is the Sole Agent of GWEIKE and KAIERDA in Egypt.
Why buy from the sole agent instead of importing directly?
You get genuine machines, locally supported warranty, original spare parts, trained service engineers and direct manufacturer support — without the risk and hassle of importing alone.
Installation & Training
Do you install the machine?
Yes. Our engineers install, calibrate and commission every machine.
What do I need to prepare on site?
We send a checklist covering power supply, grounding, foundation, compressed air, space and access.
Is training included?
Yes. Operators and maintenance staff receive hands-on training during installation.
Warranty & Service
What warranty do you provide?
Manufacturer warranty supported locally by Capital CNC — the warranty period for the machine and the laser source is stated in writing in every quotation.
How fast is your service response?
A service engineer contacts you within 4 working hours, with on-site support within 24–72 hours depending on location and plan.
Do you have spare parts in stock?
Yes. Consumables and critical spare parts are kept in stock for the machines we supply.
Do you offer maintenance contracts?
Yes — Essential, Professional and Premium plans, tailored to your machines.
Technical
Which fiber laser power do I need?
It depends on your thickest material and required output. Send us your parts and our engineers will recommend the best-value option.
Can I cut with compressed air?
Yes, with a high-pressure, dry and filtered air system.
Can laser welding replace TIG welding?
For many sheet-metal and stainless-steel applications, yes — with higher speed and far less finishing. Still have a question?